Thank you for choosing Shongololo Language School. This Refund Policy explains how cancellations, rescheduling and refunds work for lessons booked through our website. By booking a lesson, you agree to this policy.
1. Our approach
Because our lessons are scheduled, personalised sessions with qualified teachers, we operate a no-refund policy. However, we aim to be fair and flexible — booked lessons can be rescheduled under the conditions below.
2. Cancellations by the student
If you need to cancel or cannot attend a booked lesson:
- No refund is issued for cancelled lessons.
- You may reschedule your lesson at no extra charge, provided you let us know in advance.
- Rescheduling requests must be made before the lesson start time. Same-day cancellations and no-shows are forfeited and cannot be rescheduled.
- Each lesson may be rescheduled once. Repeated cancellations of the same lesson may result in it being forfeited.
3. Cancellations by Shongololo Language School
If we need to cancel or reschedule a lesson because of teacher unavailability, technical issues or other circumstances:
- you will be offered a free rescheduled lesson at a time that suits you;
- we will tell you as soon as possible and help you find a new time;
- if we cannot agree on a new time within 30 days, we will refund that lesson in full.
4. How to reschedule
To reschedule a lesson, contact us as soon as possible by email, on WhatsApp, or through our contact page. Please include your name, the original lesson date and time, and your preferred new date and time.
We will confirm your new lesson time by email.
5. Exceptional circumstances
We understand that unexpected situations happen. In cases of serious illness, bereavement or other significant unforeseen events, please contact us and we will consider your request individually. We cannot guarantee exceptions, but we will always try to be reasonable.
6. Changes to this policy
We may update this Refund Policy from time to time. Changes will be posted on this page with a new date. Lessons booked before a change are handled under the policy in place when you booked.
Questions about this page? Email stefanie@shongolololanguageschool.com.